Frequently Asked Questions
“Have questions about our luxury limousine services? We’ve compiled answers to some of the most common inquiries to help you plan your ride. If you don’t find what you’re looking for, feel free to contact us directly!”
General Questions
What areas do you serve?
“We proudly serve Vancouver and surrounding areas, including Richmond, Burnaby, Surrey, and Whistler. For specific locations, please contact us.”
How do I book a limousine?
“You can book your ride online through our booking page, send us a message via our contact form, or call us directly at 604-317-2000.”
Do you offer custom packages for events?
“Yes! We provide tailored services to meet the specific needs of your event, whether it’s a wedding, corporate function, or sightseeing tour.”
Pricing and Payment Questions
What are your rates?
“Our rates vary based on the type of vehicle, duration, and service. Contact us for a personalized quote.”
Do you require a deposit?
“Yes, we typically require a deposit at the time of booking to secure your reservation.”
What forms of payment do you accept?
“We accept cash, credit cards, and e-transfers. Payment details will be confirmed during booking.”
Service Questions
What occasions do you provide limousine services for?
“We specialize in weddings, graduations, corporate events, airport transfers, sightseeing tours, and more.”
Are your chauffeurs professionally trained?
“Yes, all our chauffeurs are licensed, experienced, and trained to provide exceptional service.”
What is included in the limousine rental?
“Our rentals include a professionally chauffeured vehicle, complimentary water, and customizable options based on your event.”
Do you provide airport transfers?
“Yes, we offer luxury airport transfers to and from Vancouver International Airport (YVR) and other regional airports.”
Fleet and Amenities Questions
What types of vehicles do you have?
“Our fleet includes stretch limousines, SUV limos, party buses, luxury sedans, and classic vintage limos. Visit our Fleet page for more details.”
Do your vehicles have Wi-Fi?
“Yes, Wi-Fi is available in select vehicles. Let us know if you need this service when booking.”
Can we bring food and drinks onboard?
“Yes, you may bring your refreshments, but alcohol consumption must comply with local laws.”
Policy Questions
What is your cancellation policy?
“Cancellations made more than 48 hours in advance are eligible for a full refund. Cancellations within 48 hours may be subject to a fee.”
Are pets allowed in the vehicles?
“Pets are allowed in select vehicles upon prior approval. Additional cleaning fees may apply.”
What happens if we go over our scheduled time?
“Overtime is charged in increments of 15 minutes at the agreed-upon hourly rate.”
Special Questions
Can you decorate the limousine for an event?
“Yes, we can arrange for decorations upon request. Additional charges may apply.”
Do you offer sightseeing tours?
“Absolutely! Our sightseeing tours cover popular Vancouver destinations, including Stanley Park, Capilano Suspension Bridge, and Whistler. Visit our Sightseeing page for details.”
Is your fleet wheelchair accessible?
“We have options to accommodate accessibility needs. Please contact us for details.”